Important: Always contact us first before returning an item. We will let you know how to proceed. This is the only way we can guarantee that the return will go smoothly and that you will be refunded the item price and the shipping costs.
We do not accept cash upon delivery!
Customers from the UK:
31542 Bad Nenndorf
Please enclose a copy of the delivery note or note the order number(order ID) so that we can deal with your return accordingly. Please also let us know your bank account details for the refund .
Please observe that the item must be in mint condition, must be unused and undamaged.
We ask you to be patient with us in cases of refunds.
Once the item has been delivered to us by post, it still needs to be closely inspected. In cases of a sound or warranted claim, the refund process will be started immediately. This process usually takes between 5 and 7 working days.